Shipping Agent

Shipping Agent

Turn email and phone orders into a simple shipping workflow.

Shipping Agent helps your team collect orders in one place, confirm shipping details, reduce manual mistakes, and prepare shipment data for CSV export.

DELIGHT is ISO 27001 Certified
1
Receive order by email or phone
2
Confirm customer, product, quantity, and shipping address
3
Prepare shipment
4
Double-check before dispatch
5
Export CSV

Are orders still scattered across emails, phone calls, and manual notes?

Orders arrive in different formats
Warehouse staff struggle to read and confirm details
Shipping address and quantity mistakes happen easily
Double-checking depends on manual communication
CSV preparation takes extra time

One screen from order confirmation to shipping preparation

Email order intake

Capture orders sent to order@test-company.com in one dashboard.

Manual order registration

Register orders received offline through a simple form.

Phone order support

Handle phone orders via DELIGHT Communication Agent.

Order confirmation screen

Review customer, product, quantity, and address in one view.

Shipping preparation screen

Track shipment preparation progress by status.

Double-check workflow

Have another team member confirm before dispatch.

CSV export

Export data for shipping labels, records, or external systems.

User roles

Roles for order staff, warehouse staff, and managers.

Simple workflow

1
Receive order by email or phone
2
Confirm customer, product, quantity, address
3
Prepare shipment
4
Double-check before dispatch
5
Export CSV

Centralize email orders

Orders sent to order@test-company.com can be reviewed from one dashboard. Teams can confirm customer name, product, quantity, shipping address, and notes before shipment.

Customer

Acme Foods Co.

Product

Organic Tea — 12 pack

Quantity

25

Ship to

Tokyo, JP

Phone

Phone order support

Phone orders can be handled separately through DELIGHT Communication Agent.

Communication Agent usage fees are separate and follow DELIGHT pricing.

— View pricing at app.delight.fit/pricing

Reduce shipping mistakes

Shipping Agent allows one staff member to prepare the shipment and another staff member to confirm it before dispatch. Example statuses:

New Order
Confirmed
Preparing Shipment
Waiting for Double Check
Ready to Ship
Shipped

CSV export for shipment operations

Export order and shipment data as CSV so your team can use it for shipping labels, internal records, or external systems.

Shipping labels

Use CSV data to print labels with your existing tools.

Internal records

Archive shipment history for accounting and audits.

External systems

Feed shipment data into ERP, WMS, or carrier platforms.

Sample columns

order_id, customer, product, qty, address, status

Included in initial setup

Order dashboard
Email order intake
Manual order registration
Shipping preparation screen
Double-check screen
CSV export
Basic user roles

Not included in initial setup

FAX
Shipping carrier API integration
Automatic shipping label creation
Existing product master data migration
Existing customer master data migration
Custom ERP integration

Let’s talk about pricing

We’ll tailor a plan based on your scope and workflow needs.

Ready to simplify your shipping workflow?